Privacy policy

1. Information we collect

We collect information necessary to process your claim including:

• Personal details (name, address, contact information)
• Financial information via secure Open Banking
• Claim-specific documentation
• Digital signature and IP address

2. How we use your information

Your information is used to:

• Assess your eligibility for claims
• Introduce you to panel solicitors
• Process and manage your claim
• Comply with legal obligations
• Improve our services

3. Data security

We implement bank-level encryption and security measures. All data is stored securely and accessed only by authorised personnel. We use FCA-regulated Open Banking technology with read-only access.

4. Sharing your information

We share your information only with panel solicitors handling your claim, required regulatory bodies, and service providers bound by confidentiality agreements.

5. Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability

6. Data retention

We retain your data for as long as necessary to process your claim and comply with legal obligations, typically 6 years after claim completion.

7. Data controller

The data controller is Sanderson Drake, FCA Firm Reference Number 785329. Registered in England & Wales Registration No. 10345563. Registered Office: Wellfield House, Parkhouse Lane, Keynsham, Bristol, BS31 2SG.

8. Contact

For privacy enquiries or to exercise your rights, contact us through our website or by post at: Wellfield House, Parkhouse Lane, Keynsham, Bristol, BS31 2SG.