getmyclaim

Privacy policy

Last updated: September 2026

1. Information we collect

We collect information necessary to process your claim including:

  • Personal details (name, address, contact information)
  • Financial information via secure Open Banking
  • Claim-specific documentation
  • Digital signature and IP address
  • The result of identity and credit reference checks (see section 4)

2. How we use your information

Your information is used to:

  • Assess your eligibility for claims
  • Introduce you to panel solicitors
  • Process and manage your claim
  • Comply with legal obligations
  • Improve our services

3. Data security

We implement bank-level encryption and security measures. All data is stored securely and accessed only by authorised personnel. We use FCA-regulated Open Banking technology with read-only access.

4. Credit reference and identity checks

When you sign your claim agreement you consent to credit searches being carried out with credit reference agencies. This is how we, and the law firm handling your claim, confirm who you are and assess your eligibility. In practice this means:

  • The law firm must obtain satisfactory evidence of your identity under the Money Laundering Regulations 2017, and may do this electronically by checking the name, address and other details you give us against third-party databases.
  • Because your claim is funded, that search is extended to meet the firm's responsibilities under the FCA Consumer Credit Sourcebook and the Consumer Credit Act 1974.
  • The credit reference agency may keep a record of the search, and that record may affect your credit rating.

Any charge for these checks is the law firm's, not ours, and is set out in their terms of business; Get My Claim does not charge you for them. We rely on your consent for the credit search itself, and on our legal obligations and legitimate interests in preventing fraud for verifying your identity. The consent wording appears directly beneath the signature box when you sign, and in full at clause 15 of the solicitor's terms of business, which forms part of the agreement you sign. If you would prefer these checks were not carried out, tell us before you sign and we will explain what that means for your claim.

5. Sharing your information

We share your information only with panel solicitors handling your claim, required regulatory bodies, and service providers bound by confidentiality agreements.

We will disclose personal data to our partners Viewthru for the provision of credit report information which may include Equifax Ltd, and TransUnion. If you'd like to understand how the credit reference agencies use and share personal data (including the legitimate interests they pursue) please read the Credit Reference Agency Information Notice (CRAIN) https://www.transunion.co.uk/crain; https://www.equifax.co.uk/crain/;

You consent to us sharing your Title, Name, Address, Date of Birth and Addresses with Viewthru for the purposes of obtaining your credit report and verifying your eligibility to claim, in accordance with Viewthru's Privacy Policy.

We will disclose personal data to our partner Valid8 IP Ltd for the provision of credit report information which may include Equifax Ltd, Experian Ltd, TransUnion. If you'd like to understand how the credit reference agencies use and share personal data (including the legitimate interests they pursue) please read the Credit Reference Agency Information Notice (CRAIN) http://www.transunion.co.uk/crain; https://www.equifax.co.uk/crain/; https://www.experian.co.uk/legal/crain/.

6. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability

7. Data retention

We retain your data for as long as necessary to process your claim and comply with legal obligations, typically 6 years after claim completion.

8. Data controller

The data controller is Forces Compare Limited, FCA Firm Reference Number 785329. Registered in England & Wales Registration No. 10345563. Registered Office: Wellfield House, Park House Lane, Keynsham, Bristol, BS31 2SG.

9. Contact

For privacy enquiries or to exercise your rights, email help@getmyclaim.co.uk, call 0330 341 1702, or write to us at: Wellfield House, Park House Lane, Keynsham, Bristol, BS31 2SG.